Industry Professionals
Accidental Manager: From "Help!" to Hero
Have you found yourself managing a team without formal training? This course is for Tasmanian hospitality professionals stepping into leadership roles. Learn the fundamentals of team management, effective communication, and conflict resolution. Gain practical tools to build confidence, motivate your team, and succeed in your new role, whether you're managing a café, restaurant, or events team.
AI in Hospitality & Tourism – Practical Applications for Industry Professionals
Unlock the power of AI — no tech expertise required.
Join us for a transformative half-day workshop designed specifically for Tasmania’s hospitality and tourism professionals. AI in Hospitality & Tourism cuts through the jargon to deliver practical, hands-on insights into how artificial intelligence can enhance guest experiences, improve operational efficiency, and strengthen decision-making.
Delivered in Hobart, with other locations by demand - please get in touch - courses@vxt.org.au
Basic Knife Skills
Learn the fundamentals of knife work with this immersive one-day workshop designed for beginners and budding hospitality professionals.
Led by experienced chef-trainer, Stephen Lunn, this hands-on course combines demonstration with practical experience to build your confidence and precision in the kitchen. You'll learn the essential techniques behind selecting, handling, sharpening, and maintaining your knives for both safety and efficiency.
The course emphasizes practical application, allowing attendees to practice techniques in a supportive environment.
Cocktail Masterclass with the Crew from Rude Boy Hobart
Ready to shake things up? This course will take you on a journey into the exciting world of cocktails, from classic drinks to the quirky characters who created them. You'll learn all about the spirits that make your favorite cocktails tick—how they're made, what makes each one unique—and of course, how to whip up a round of drinks like a pro!
Whether you’re just getting started or already shaking with the best of them, this class is packed with fun, insider tips, and skills to take your cocktail game to the next level.
Difficult Conversations
Distill Your Passion for Spirits
Enhance your spirits expertise with this masterclass designed for bartenders and beverage professionals in Tasmania. Discover the history, production, and unique profiles of spirits, from whiskey and rum to gin and liqueurs. Through guided tastings, learn to identify flavors and craft perfect pairings. This course is ideal for those passionate about elevating their bar knowledge and creating memorable customer experiences.
FACE TO FACE: Provide Responsible Service of Alcohol (RSA)
For assessment assistance, please call QHA on (07) 3221 6999
Intermediate Latte Art: Take Your Coffee Game to the Next Level
Already mastered the basics of brewing and steaming? This course is for baristas with at least 3 months of hands-on experience and a solid foundation in coffee-making. It’s all about stepping up your latte art skills to create stunning designs that wow your customers.
You’ll refine your milk texturing techniques, dive into free pouring, and master everything from basic designs to more advanced latte art. Plus, we’ll teach you how to troubleshoot common issues so you can pour with precision every time.
Note: This course is designed for baristas aiming to up their game in the industry—it’s not for home coffee lovers looking for a casual hobby session. Time to become the latte artist you were born to be!
Please note; this course is industry tailored for those wanting to further their skills as a Barista, it is not suited for home baristas.
Introduction to Barista Skills
The Tasmanian Hospitality and Tourism Academy’s Introduction to Barista Skills is your gateway to mastering the art of coffee. This course dives into everything you need to know, like picking the perfect coffee beans, grinding them just right, and getting hands-on with the latest coffee machines to create amazing drinks.
Whether you're just stepping into the coffee scene, looking to shake off the rust, or making a comeback after a break, this course has got you covered. Get ready to impress your friends with your newfound barista skills! Let’s brew some magic together!
After a coffee refresher just for your team? Get in touch- courses@vxt.org.au
Management Essentials: Lead with Purpose, Manage with Confidence
This course provides a comprehensive toolkit for aspiring leaders in Tasmania’s hospitality and tourism industry. Covering time management, strategic planning, and team development, it’s designed for supervisors and managers ready to refine their skills. Empower yourself with practical techniques to lead effectively, improve operations, and achieve team success in any hospitality setting.
Mastering Conflict Resolution with Customers
Handling customer complaints like a pro is a must-have skill for any team. This course will teach you how to navigate and resolve conflicts smoothly, whether with customers or coworkers. You’ll learn communication strategies that get results and practice using proven conflict resolution techniques to keep things calm and productive. Ready to turn tough situations into win-win outcomes? Let’s make it happen!
Next-Level Leadership: Developing New Team Leaders and Supervisors
This course is all about giving you the confidence and know-how to crush it in your new leadership role. You’ll learn the essential skills needed to be a standout leader who supports and motivates your team to succeed.
We’ll dive into the key behaviors and motivators that make you a more effective supervisor, plus the importance of diversity in creating an inclusive, productive, and supportive work culture. Whether you’re just stepping into leadership or looking to sharpen your skills, this program has you covered. Ready to lead with impact? Let’s go!
ONLINE: Food Safety Supervisor
In Tasmania, all licensed food businesses must have an accessible Food Safety Supervisor (FSS). The Food Safety Supervisor qualification must have been attained within the last five years, as there was previously no expiry date on the certificates. The best practice is a business should nominate a Primary and a Secondary Food Safety Supervisor for each site/premises.
The training for Food Safety Supervisors encompasses the following units:
- SITXFSA005 – Use hygienic practices for food safety &
- SITXFSA006 – Participate in safe food handling practices
For enrolment, assessment or payment assistance, please call QHA on (07) 3221 6999
ONLINE: Provide Responsible Service of Alcohol (RSA)
Online RSA: For enrolment, assessment or payment assistance, please call QHA on (07) 3221 6999
Visitor Experience Guide
Ready to become a day tour guide in Hobart or are you an existing guide that would love to undertake a refresher? Our one-day course will teach you how to warmly welcome visitors to Hobart and Tasmania offering them a friendly and smooth start to their visit. You’ll enhance your customer service skills to be the perfect ambassador for Tasmania, while learning about Hobart’s rich history, culture, and attractions. Learn how to keep guests engaged and comfortable as you build essential communication and time management skills and earn Tassie Tourism Ambassador recognition to ensure a memorable experience for everyone. Join us and make every visitor’s time in Hobart unforgettable!
*Industry requirements suggest that you also have a current first aid certificate to obtain work.
Wine Knowledge: Sip, Swirl, and Serve with Confidence
Expand your understanding of wine with this engaging course designed for hospitality professionals in Tasmania. Explore the fundamentals of winemaking, key grape varieties, and regional differences that make each bottle unique. You’ll gain confidence in tasting, describing, and recommending wines, enhancing your customer interactions and service skills. Perfect for front-of-house staff, wine enthusiasts, or anyone looking to elevate their wine knowledge in the vibrant Tasmanian hospitality scene.
This program will run every Tuesday from 5.30 pm until 8.30 pm in central Hobart.
