Introduction to Food and Beverage Service

Get ready to level up your service game with the Tasmanian Hospitality and Tourism Academy’s entry-level course designed just for food and beverage attendants! This hands-on course is all about giving you the practical skills and know-how to deliver top-notch service that leaves a lasting impression.  

 

You’ll dive into everything from getting ready for service and rocking table service to clearing dishes like a pro. We’ll also focus on effective communication,  

looking sharp and showcasing the unique vibe of Tasmania in every interaction. If you’re looking to shine in the hospitality scene, this course is your ticket! Let’s make every dining experience unforgettable! 

Target Audience

1 DAY

SCHEDULED DATES

CERTIFICATE ISSUED

Content

• Effective Hospitality Work: Understating a Food and Beverage Attendant Responsibilities, Personal Presentation, Teamwork and Effective Communication
• Providing Service: Delve into the Principles and Methods of Good Customer Service
• Preparing the Restaurant for Service: Understand how to Prioritise and Sequence Tasks, Pre-service Preparation and Restaurant Setup
• Food and Beverage Advice to Customers: Learn how to Welcome Customers, Take Customer Orders, Set tables and make adjustments, Understand the sequence of service.
• Serving and Clearing Meals: Develop skills in Plate Carrying, Table Clearing, Monitoring Service Flow and conducting Customer Satisfaction Checks.
• Upselling and Cross-selling: Learn Techniques to Enhance Guest Experience
• Serving and Clearing Alcoholic Beverages: Understanding Beverage Selection and Tray and Beverage Service
• Teamwork in Service: Develop Teamwork skills in Relaying Information, End of Shift Duties, Handover and Service Review and Environmental Considerations.
• Tasmanian Visitor Experience: Focus on enhancing the visitor experience in Tasmania.