Industry Professionals
Accidental Manager: From "Help!" to Hero
Have you found yourself managing a team without formal training? This course is for Tasmanian hospitality professionals stepping into leadership roles. Learn the fundamentals of team management, effective communication, and conflict resolution. Gain practical tools to build confidence, motivate your team, and succeed in your new role, whether you're managing a café, restaurant, or events team.
AI in Hospitality & Tourism – Practical Applications for Industry Professionals
Unlock the power of AI — no tech expertise required.
Join us for a transformative half-day workshop designed specifically for Tasmania’s hospitality and tourism professionals. AI in Hospitality & Tourism cuts through the jargon to deliver practical, hands-on insights into how artificial intelligence can enhance guest experiences, improve operational efficiency, and strengthen decision-making.
Delivered in Hobart, with other locations by demand - please get in touch - courses@thtacademy.org.au
Bar Ops 101: Level Up Your Skills
Basic Knife Skills
Learn the fundamentals of knife work with this immersive one-day workshop designed for beginners and budding hospitality professionals.
Led by experienced chef-trainer, Stephen Lunn, this hands-on course combines demonstration with practical experience to build your confidence and precision in the kitchen. You'll learn the essential techniques behind selecting, handling, sharpening, and maintaining your knives for both safety and efficiency.
The course emphasizes practical application, allowing attendees to practice techniques in a supportive environment.
Cocktail Masterclass with the Crew from Rude Boy Hobart
Ready to shake things up? This course will take you on a journey into the exciting world of cocktails, from classic drinks to the quirky characters who created them. You'll learn all about the spirits that make your favorite cocktails tick—how they're made, what makes each one unique—and of course, how to whip up a round of drinks like a pro!
Whether you’re just getting started or already shaking with the best of them, this class is packed with fun, insider tips, and skills to take your cocktail game to the next level.
Cruise Guide Burnie
Whether you're a volunteer, casual guide, or someone looking to get involved in supporting the cruise season, this one-day course will give you the tools and confidence to deliver a warm, safe, and memorable experience for passengers.
Led by Specialist Industry Manager from the Tourism Industry Council Tasmania, Larni Davies, and in partnership with WxNW, TasPorts and the Burnie City Council this free session is tailored specifically to the Burnie cruise season, with practical tips, local insights, and real-world scenarios to help you feel prepared and supported in your role.
Free to attend – but early enrolment is essential
Cruise Guide Hobart
Whether you're a volunteer, casual guide, or someone looking to get involved in supporting the cruise season, this one-day course will give you the tools and confidence to deliver a warm, safe, and memorable experience for passengers.
Led by Specialist Industry Manager from the Tourism Industry Council Tasmania, Larni Davies, and in partnership with TasPorts and Destination Southern Tasmania this free session is tailored specifically to the Burnie cruise season, with practical tips, local insights, and real-world scenarios to help you feel prepared and supported in your role.
Free to attend – but early enrolment is essential
Difficult Conversations
Distill Your Passion for Spirits
Enhance your spirits expertise with this masterclass designed for bartenders and beverage professionals in Tasmania. Discover the history, production, and unique profiles of spirits, from whiskey and rum to gin and liqueurs. Through guided tastings, learn to identify flavors and craft perfect pairings. This course is ideal for those passionate about elevating their bar knowledge and creating memorable customer experiences.
FACE TO FACE: Provide Responsible Service of Alcohol (RSA)
For assessment assistance, please call QHA on (07) 3221 6999
Housekeeping 101: The Essentials
This beginner-friendly course is your gateway to becoming a pro at creating unforgettable guest experiences. Learn the ins and outs of housekeeping, from mastering the use of cleaning tools and products to prepping rooms like a five-star pro. You’ll also dive into personal presentation and the little touches that make a big impact on guest satisfaction. Get ready to level up your skills and make every stay memorable!
Intermediate Latte Art: Take Your Coffee Game to the Next Level
Already mastered the basics of brewing and steaming? This course is for baristas with at least 3 months of hands-on experience and a solid foundation in coffee-making. It’s all about stepping up your latte art skills to create stunning designs that wow your customers.
You’ll refine your milk texturing techniques, dive into free pouring, and master everything from basic designs to more advanced latte art. Plus, we’ll teach you how to troubleshoot common issues so you can pour with precision every time.
Note: This course is designed for baristas aiming to up their game in the industry—it’s not for home coffee lovers looking for a casual hobby session. Time to become the latte artist you were born to be!
Please note; this course is industry tailored for those wanting to further their skills as a Barista, it is not suited for home baristas.
Introduction to Barista Skills
Introduction to Cookery: Classic Kitchen Basics
Want to turn your love of cooking into a career? This course is your ticket to working in commercial kitchens—from cafés and kiosks to pubs and small restaurants. Whether you’re aiming to work in a cafeteria or as a function caterer, we’ve got you covered.
Perfect for beginners, this course is ideal if you’re looking for an entry-level cooking job but don’t have much experience yet. If you've cooked at home and know your way around basic kitchen terms and knife skills, you’re good to go. Time to level up your kitchen game and make it in the real-world food scene!
Introduction to Food and Beverage Service
Get ready to level up your service game with the Tasmanian Hospitality and Tourism Academy’s entry-level course designed just for food and beverage attendants! This hands-on course is all about giving you the practical skills and know-how to deliver top-notch service that leaves a lasting impression.
You’ll dive into everything from getting ready for service and rocking table service to clearing dishes like a pro. We’ll also focus on effective communication,
looking sharp and showcasing the unique vibe of Tasmania in every interaction. If you’re looking to shine in the hospitality scene, this course is your ticket! Let’s make every dining experience unforgettable!
Introduction to Tourism: Unveiling the Industry
This program offers insights into key tourism roles, such as tour guiding, visitor services, and event support, helping you build the skills needed to stand out to potential employers. Gain practical knowledge about Tasmania’s vibrant tourism sector, including tips for working with local businesses and creating memorable guest interactions.
Whether you’re exploring career options or looking for your first job in tourism, this course provides the foundation you need to succeed in one of Tasmania’s most exciting and dynamic industries.
Management Essentials: Lead with Purpose, Manage with Confidence
This course provides a comprehensive toolkit for aspiring leaders in Tasmania’s hospitality and tourism industry. Covering time management, strategic planning, and team development, it’s designed for supervisors and managers ready to refine their skills. Empower yourself with practical techniques to lead effectively, improve operations, and achieve team success in any hospitality setting.
Mastering Conflict Resolution with Customers
Handling customer complaints like a pro is a must-have skill for any team. This course will teach you how to navigate and resolve conflicts smoothly, whether with customers or coworkers. You’ll learn communication strategies that get results and practice using proven conflict resolution techniques to keep things calm and productive. Ready to turn tough situations into win-win outcomes? Let’s make it happen!
Next-Level Leadership: Developing New Team Leaders and Supervisors
This course is all about giving you the confidence and know-how to crush it in your new leadership role. You’ll learn the essential skills needed to be a standout leader who supports and motivates your team to succeed.
We’ll dive into the key behaviors and motivators that make you a more effective supervisor, plus the importance of diversity in creating an inclusive, productive, and supportive work culture. Whether you’re just stepping into leadership or looking to sharpen your skills, this program has you covered. Ready to lead with impact? Let’s go!
ONLINE: Food Safety Supervisor
In Tasmania, all licensed food businesses must have an accessible Food Safety Supervisor (FSS). The Food Safety Supervisor qualification must have been attained within the last five years, as there was previously no expiry date on the certificates. The best practice is a business should nominate a Primary and a Secondary Food Safety Supervisor for each site/premises.
The training for Food Safety Supervisors encompasses the following units:
- SITXFSA005 – Use hygienic practices for food safety &
- SITXFSA006 – Participate in safe food handling practices
For enrolment, assessment or payment assistance, please call QHA on (07) 3221 6999
ONLINE: Provide Responsible Service of Alcohol (RSA)
Online RSA: For enrolment, assessment or payment assistance, please call QHA on (07) 3221 6999
CLICK HERE TO ENROL NOW
Visitor Experience Guide
Ready to become a day tour guide in Hobart or are you an existing guide that would love to undertake a refresher? Our one-day course will teach you how to warmly welcome visitors to Hobart and Tasmania offering them a friendly and smooth start to their visit. You’ll enhance your customer service skills to be the perfect ambassador for Tasmania, while learning about Hobart’s rich history, culture, and attractions. Learn how to keep guests engaged and comfortable as you build essential communication and time management skills and earn Tassie Tourism Ambassador recognition to ensure a memorable experience for everyone. Join us and make every visitor’s time in Hobart unforgettable!
*Industry requirements suggest that you also have a current first aid certificate to obtain work.
Wine Knowledge: Sip, Swirl, and Serve with Confidence
Expand your understanding of wine with this engaging course designed for hospitality professionals in Tasmania. Explore the fundamentals of winemaking, key grape varieties, and regional differences that make each bottle unique. You’ll gain confidence in tasting, describing, and recommending wines, enhancing your customer interactions and service skills. Perfect for front-of-house staff, wine enthusiasts, or anyone looking to elevate their wine knowledge in the vibrant Tasmanian hospitality scene.
This program will run every Tuesday from 5.30 pm until 8.30 pm in central Hobart.
