Housekeeping 101: The Essentials

This beginner-friendly course is your gateway to becoming a pro at creating unforgettable guest experiences. Learn the ins and outs of housekeeping, from mastering the use of cleaning tools and products to prepping rooms like a five-star pro. You’ll also dive into personal presentation and the little touches that make a big impact on guest satisfaction. Get ready to level up your skills and make every stay memorable!

Target Audience

2 DAYS

SCHEDULED DATES

CERTIFICATE ISSUED

Content

• Effective Communication at Work: Exploring various aspects of workplace communication.
• Housekeeping Operations: Introduction to hotel operations and organisation and Understanding staffing requirements within a hotel setting.
• The Housekeeping Department: Defining the roles, responsibilities, personal presentation and professionalism of the housekeeping department.
• Principles and Practices of Housekeeping: Defining cleaning and its significance, exploring equipment, and cleaning agents and the procedures for effective cleaning.
• Guest Rooms: Understanding the various types of rooms, components of the rooms and addressing bed types and linen.
• Housekeeping Trolley Management: Understanding the functions and importance of housekeeping trolleys and identifying essential supplies for efficient room cleaning.
• Maintenance, Risks & Safe Work Practices: Emphasis on reporting maintenance issues promptly, safety protocols and practices to prevent injury or accidents.
• Tasmanian Visitor Experience: Understanding the unique aspects of the Tasmanian tourism industry.
• Working Effectively in Hospitality: Developing skills and strategies for effective work within the hospitality sector.
• Working in a Team: Fostering collaboration and teamwork abilities essential in the hospitality field.