Difficult Conversations

In the fast-paced world of hospitality and tourism, challenging conversations with customers, team members, or stakeholders are often part of the job. This practical, engaging course helps professionals develop the emotional intelligence, communication skills, and confidence to handle these moments with clarity and care.

Targeted Audience

1 DAY

SCHEDULED DATES

ONSITE AT YOUR VENUE or PUBLIC COURSES

CERTIFICATE ISSUED

Learning Methods

By the end of the course, participants will be able to:

• Understand Emotional Intelligence (EI): Recognise the role EI plays in workplace communication and conflict resolution.

• Apply Effective Communication Strategies: Use active listening, empathy, and assertive language to navigate difficult interactions.

• Resolve Conflict Constructively: Implement proven techniques to manage tension and create positive outcomes.

• Build Confidence: Approach challenging conversations with greater poise, clarity, and professionalism.