Hotel School

This immersive program gives you hands-on experience in hotel operations, customer service, and essential front-line skills—all guided by industry pros. Perfect for aspiring hoteliers and those ready to thrive in luxury hospitality. 

The school will run every Tuesday from 4.00pm until 8.30 pm in central Hobart.  Perfect for those already studying or working but looking to get involved in Tasmania’s fabulous and growing local and international hotel scene.

Targeted Audience

20 WEEKS (1 evening per week 2 weeks work placement)

SCHEDULED DATES

ONSITE/CLASSROOM

CERTIFICATE ISSUED

Content

• The Tasmanian Visitor Experience: Explore the unique aspects of the Tasmanian Visitor Experience. The Culture, Landscapes and Local Treasures.
• The Customer Experience: Understand the essence of customer service.
• Understanding Customer Expectations: Gain insights, decipher and exceed guest expectations.
• Service Excellence: Explore the pillars of service excellence to consistently deliver a high level of care and attention.
• Professional Standards: Understand the importance of personal presentation and the Impact of Professionalism on Guest Perceptions.
• Effective Communication Skills: Master the art of communication, active listening, clear communication, and adaptability.
• Knowledge and Learning: Empower the team with knowledge and the significance of continuous learning in enhancing customer interactions.
• Handling Complaints: Techniques to handle complaints gracefully, Challenge Opportunities and Transform dissatisfied guests into loyal supporters.
• High Performing Teams: Understand the dynamics of high-performing teams, Learn how collaboration enhances the guest experience.